Eligible items for return must be returned within 30 days of the ship date.

• Items must be unwashed, unworn, unused merchandise (original tags attached).

• Final Sale items and underwear are not eligible for refunds, exchanges or store credit. No exceptions.

• Gifted items are only eligible for store credit (required: new with tags, originally purchased online, name of bill to).

• Upon receipt of returned goods, Montelex reserves the right to deny a refund if the merchandise does not meet the return policy requirements

• For returns using our return label, please allow up to 7 days transit time.

• Please allow up to 14 business days for us to process your return package once it has been received. All refunds to a credit card will appear within 1-2 billing statements. Once your refund has processed, an email will be sent with notice of the transaction.

• International returns must be returned by any traceable method at their own expense.

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, this will need to be reviewed by our internal operations team. For further assistance, please reach out to our customer support team